Money-Back Guarantee Policy
At TurkeyVisa.co.za, we are committed to providing you with a seamless and reliable visa application experience. Your satisfaction and trust in our services are paramount to us. Therefore, we offer a comprehensive Money-Back Guarantee to ensure peace of mind when using our platform. Below, you will find the details of our policy:
1. Eligibility for the Money-Back Guarantee
- Our Money-Back Guarantee applies to applications that are rejected by the relevant government authority due to no fault of the applicant, as long as the required documents were submitted accurately and on time.
- The guarantee is valid for applications that are submitted through TurkeyVisa.co.za and are complete, with all necessary documentation provided as per the guidelines outlined on our website.
2. Scope of the Money-Back Guarantee
- Full Refund: You are eligible for a 100% refund of the service fee paid to TurkeyVisa.co.za if your visa application is rejected by the government for any reason that is not related to incomplete or incorrect documentation provided by the applicant.
- The refund does not cover non-refundable third-party charges such as government fees, consular fees, or any additional processing charges incurred during the application process.
3. Limitations and Exclusions
- The Money-Back Guarantee does not apply if the visa application is denied due to:
- Submission of incorrect or incomplete information by the applicant.
- Providing false, misleading, or fraudulent information.
- Failure to meet the eligibility criteria set by the government.
- Changes in Personal Circumstances: The guarantee does not cover denial due to changes in the applicant’s personal or travel circumstances (e.g., criminal charges, financial status changes, etc.).
- Withdrawn Applications: If the applicant withdraws their application or cancels it after submission, the Money-Back Guarantee is void.
4. Requesting a Refund
- To request a refund, the applicant must submit a written request to support@turkeyvisa.co.za within 30 days of receiving the visa denial notice.
- The refund request should include:
- The applicant’s full name.
- The order reference number.
- A copy of the visa rejection notice provided by the relevant government authority.
- Any other relevant documentation to support the request.
5. Processing the Refund
- Refunds will be processed within 7-10 business days from the date of approval of the refund request.
- The refunded amount will be credited to the original payment method used during the application.
- An email confirmation will be sent once the refund has been issued.
6. Our Commitment
- Transparency: We aim to maintain transparency throughout the application process and ensure you are well-informed at every step.
- Support: Our customer service team is available to assist with any questions or concerns regarding your application and the Money-Back Guarantee. You can reach out to us at support@turkeyvisa.co.za or through our contact page.
7. Disclaimer
TurkeyVisa.co.za is an independent service provider specializing in visa application assistance. We are not affiliated with any government agency or consulate. Our Money-Back Guarantee applies solely to the service fees paid to TurkeyVisa.co.za and does not cover government or third-party charges.
By using our services, you agree to the terms and conditions of our Money-Back Guarantee Policy. For any further clarification, please do not hesitate to contact our support team.
Last Updated: 29th November 2024